Dial 7-1-1 for the Oregon Relay Service
Telecommunications Relay Service (TRS) is a free service that connects customers who are deaf, hard of hearing or have speech disabilities with others, using either standard telephone equipment or telephone equipment that has been specifically designed for individuals with disabilities. Making a call is simple: dial 7-1-1 or the toll-free numbers listed her. A trained Communications Assistant will answer your call and relay the telephone conversation between you and the party you are calling. All call information and conversations are confidential. Relay service is available 24 hours a day, 365 days a year. This service will handle local and long distance calls. Long-distance calls placed for you can be billed collect, to a pre-paid calling card, carrier calling card or third party.

 

Telephone Numbers for OR Relay Service

ASCII ...................................... 1 800 735 0644
HCO …………………………… 1 800 735 2900
Spanish .................................. 1 866 252 0684
Speech to Speech .................. 1 800 735 7525
TTY ........................................ 1 800 377 1363
VCO …………………………… 1 877 735 3260
Voice ………………………….. 1 800 735 1232
Customer Service (VTTY) ….. 1 800 676 3777

 

Types of TRS Calls

• Computer (ASCII) users can access ID?OR Relay Service by setting the communications software to the following protocals: speeds ranging from 300 to 2400: 8 Bits, No Parity; 1 Stop Bit; Full Duplex. For speeds at or below 300, follow the above using Half Duplex.
  
  
• Hearing-Carry-Over: HCO allows hearing individuals with very limited or no speech capability to type his or her conversation for the Communications Asistant to read aloud to the hearing person. The HCO user hears the other party's response.
  
  
• Internet Relay: Connect to the relay using your computer or other web device http://www.hamiltonrelay.com/internetrelay/index.htm . The Communications Assistant handles the call the same as a traditional relay call - "voicing" or reading everything you type to the other party - and typing everything the other party says for you to read on your screen.
  
  
• Spanish Relay: Spanish Relay is for Spanish speaking individuals with a hearing or speech disability.
  
  
• Speech-to-Speech: STS helps users with speech difficulties converse with one another, with a specially trained Communications Assistant acting as the intermediary.
  
  
• Text Telephone: Also called TeleTypewriter, TTY is a specially designed typewriter-like device that allows users to carry on telephone conversations in the form of text conversations with the Communications Assistant.
  
  
• Voice-Carry-Over: VCO enables people who have difficulty hearing on the phone to voice their conversations directly to the hearing person. The Communications Assistant types the hearing person's response to the VCO user. VCO requires a specially designed telephone.

Captioned Telephone Service (CapTel)
Cap-Tel allows a person who has hearing loss to receive word-for-word captions of their telephone conversations on their phone. To use captioned telephone service, one must have a CapTel phone. The captions are displayed on the telephone built-in display screen so that the user can read the words while listening to the voice of the other party. Users of CapTel service place a call using a CapTel phone, simply dialing the number of the person they wish to call. The CapTel phone automatically connects to the captioning service.
If you wish to contact a person who uses a CapTel phone, dial 1 877 243 2823.

 

Telecommunications Devices Access Program (TDAP)
TTY ……………………………… 1 800 648 3458
Voice ……………………………. 1 800 848 4442
TDAP provides special telecommunications devices for people with hearing, speech, or mobility impairments. Special telecommunications devices are purchased by the State of Oregon and loaned to eligible participants in the program. To apply for TDAP, or for more information about the program, call (see the appropriate number above) or write the Oregon Public Utility Commission:

TDAP, Oregon PUC
RSPF
P.O. Box 2148
Salem, OR 97308-2148

 

TTY Users and Emergency Assistance ........... 9-1-1
TTY callers should directly dial 9-1-1 or other existing emergency numbers in emergency situations. All 9-1-1 centers are now equipped to handle TTY calls. After the 9-1-1 dispatcher answers the call, pressing the space bar may help you inform the dispatcher this is a TTY call. Dial 9-1-1 directly, as using ID?OR Relay Service for 9-1-1 may result in a delay to getting your urgent message through.

 

TTY Users and Malheur Bell
TTY Users can contact the Malheur Bell Business Ofice by dialing 889-5555. We have trained Customer Service Representatives that can help TTY Users with questions or concerns they may have about their Malheur Bell services. Business Office hours are Monday through Friday 8:30am to 5:30pm.